Education Scotland does not have the remit to investigate complaints/concerns about schools or teachers. Please see below numbers 6 for information on how to progress these and a response to these complaints. Number 7 will give you details for safeguarding issues.

To raise a complaint about Education Scotland, please read our complaints guide. You can then contact us by email via our complaints mailbox with your specific concerns on:

Email: complaints@educationscotland.gov.scot

Phone: 0131 244 4330

Or write to us at the following address, ensuring your return address/or email address is clearly noted for a response:

Official Correspondence Team
Education Scotland, Denholm House, Almondvale Business Park, Almondvale Way, Livingston, EH54 6GA

Education Scotland places a high value on quality media coverage. As a key national body supporting quality and improvement in Scottish education, we welcome enquiries from journalists. Please contact media enquiries by:

• Email: mediaenquiries@educationscotland.gov.scot
• Phone: 0131 244 4330

Please note, Education Scotland does not hold individuals school/local authority records – these requests should be directed to the school/local authority.

Please send your request for information to our FOI team at the address below or via email, foi@educationscotland.gov.scot . All information released by Education Scotland in response to FOI requests is published on the Scottish Government website. The Office of the Scottish Information Commissioner provides advice on making FOI requests.

Please note, Education Scotland does not hold individuals school/local authority records. These requests should be directed to the school/local authority.

You can request a copy of any personal data we hold about you by making a subject access request (SAR) under the General Data Protection Regulation, in the following ways:

• completing the subject access request form (Word) and returning it to our correspondence mailbox
• sending us a request by email, without completing the form
• writing to us at:
  Education Scotland, Governance and Information Team (SAR)
  Denholm House, Livingston, EH54 6GA

You should also provide proof of identity by submitting one of the following acceptable forms of ID:

• copy or scan of the photograph page of your passport or
• a copy or scan of your photo-card driving licence or
• a copy or scan of at least two utility bills/bank statements from the last six months detailing your name and current address

Please note that the completion of a subject access request form is not compulsory but it is likely to make the process easier.

If you have a concern about the safety or wellbeing of a child, please contact police or social work. They will be best placed to investigate the concern.

If a safeguarding concern is reported to us, we will pass on that concern to the relevant local authority or independent school. We will ask them to confirm that relevant staff are aware of the concern. Education Scotland does not investigate concerns. We do maintain a confidential record of all concerns received.

Our Corporate Parent policy and Safeguarding policy can provide more information.

Other email addresses for direct contacts:

Scottish Government:
SG Stats page for list of schools: School level summary statistics
SG list of schools: school-contact-details

To request an older inspection report (not currently on website and more than five years old) then please contact : Inspection report requests

Ongoing permanent recruitment: Education Scotland’s HR Ongoing Recruitment.

For any other general enquiries: Email: enquiries@educationscotland.gov.scot. Please note this service is manned Monday – Friday 9-4 pm.

Phone: 0131 244 4330 – Please note - Phone calls will be forwarded onto an answer machine and responded to asap as we do not have a manned phone service.